Complaints and Feedback

At SGB, we endeavour to constantly improve our clients' experience, and are keen to hear what you have to say - your complaints, expectations, and feedback. Your invaluable feedback helps us understand you well and enables us to serve you better.

Thank you. Your feedback has been received.

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Please Note

For us to properly investigate and respond to your feedback or complaint, you must provide us with the following:

A detailed description of your complaint, including dates, times, and names of any relevant people or services.
Any relevant reference numbers (e.g., transaction numbers, account numbers, etc.).
Your preferred resolution (how you would like us to resolve the issue).

Once we receive your complaint, we will acknowledge receipt within 5 business days and aim to provide a formal response within 20 business days in the form of a resolution letter. We may require further information from you during the investigation, such as supporting documents (e.g. screenshots, receipts, or email correspondence). In such a situation, we will contact you directly via the contact details that you have provided.

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In the event that you have made a complaint that you believe we have not resolved in our formal response to you, you may refer the matter to the Compliance Directorate at the Central Bank of Bahrain within 30 calendar days from the date of receiving our resolution letter.