FAQ

You may reach us via our Contact Us page.

The SGB mobile app is currently supported by iOS and Android operating systems.

Notifications will be sent via Email and/or SMS.

We currently offer the following products:

1) Deposit Account

2) Fixed Deposits

3) Remittance

In most cases, you will just need to prepare your Passport and Identification Card for registration. Do note that if these documents have an expiry date, they will need to be valid for at least 6 months. In some scenarios, we may also request for some additional supporting documents, e.g. bank statements and proof of address.

Each account can only be linked to one mobile number. To update your mobile number, please follow these steps in our app: navigate to "Me" > "My Profile" and perform a self-update.

Please write to us via our Contact Us page to initiate the account closure.

You may sign up for a SGB account by downloading our App and following the onboarding instructions.

For certain transactions, a cooling-off period is required before the transaction can be processed. This period, which is the time between when a request is submitted and when it is executed, is designed to protect you from potential scammers attempting unauthorised transactions. For your security, the cooling-off period cannot be shortened.

Our app is currently only available in English.

You can update your secure PIN in our app by navigating to "Me" > "Account Security".

Yes. However, please note that additional authentication measures are required when accessing your account from a new device to ensure your account’s security.

You can self-update your mobile number and email in our app by navigating to "Me" > "My Profile". Please note that additional security measures may be implemented when changing your personal information to protect your account.

You can request a new OTP in the app. Please ensure that your mobile number and email address are up-to-date in the Bank's records to receive your OTP.

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SMS OTP: Note that SMS OTPs may be delayed due to factors beyond the Bank's control, as they depend on your telecom provider.

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Email OTP: Check your junk or spam folder, as your email settings may have mistakenly marked the OTP email as junk or spam.

Please contact us immediately via our Contact Us page. We will guide you through the steps to secure your account and investigate any suspicious activity.

Account freezes are currently handled manually on a case-by-case basis. If you notice any suspicious or fraudulent activity on your account, please report it immediately via our Contact Us page.

You may view your transaction history in-app by navigating to "Transactions".

Regularly update your password, enable multi-factor authentication, avoid sharing your login details and OTPs (via SMS or email), and ensure you are using the latest version of the app.

You may activate Touch ID / Face ID in the SGB mobile app by navigating to "Me" > "Account Security" and toggling the biometric login option.

You may update your Fixed Deposit maturity instruction in the SGB app by navigating to "Fixed Deposit" > "My Holdings" and selecting the relevant Fixed Deposit that you wish to update the maturity instructions for. Please update your maturity instructions at least 1 business day before the Fixed Deposit's maturity.

Yes, please note that you may not be entitled to receive any interest on your Fixed Deposit placement amount if you make an early withdrawal and the administrative fee might apply.

Intrabank transfers between SGB accounts should be processed instantly.

For interbank transfers, your transaction will typically be completed within five (5) business days. However, since interbank transfers involve the global banking network, there may be instances where the transaction could take longer to process. You will receive a confirmation once the transfer is completed. If you have any concerns, please reach out to us via our Contact Us page.

A Fixed Deposit is a fixed term investment where you deposit a lump sum amount for a specified period to receive interest yield. The interest rate varies depending on the duration of the investment. Upon maturity, you will receive the accrued interest.

Once you submit an interbank transfer request, it will be processed, validated, and approved before the funds are dispatched. You will receive a confirmation once the transfer is completed. Please note that it typically takes a few days for the funds to reach the intended beneficiary.

Yes, you will receive an Email notification for the successful payment transactions.

Submitted documents must be issued within the last 3 months. We accept the following:

1) Utility bills

2) Bank or credit card statements

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Please note that we do not accept P.O. Box as a proof of address.

You can update your daily and per transaction transfer limit in-app by navigating to "Me" > "Transfer Setting"

The account opening process should typically be completed within 3-10 days.

We comply with the Common Reporting Standard (CRS).

Yes, our identity verification process is highly secure. We use encryption and secure data storage to protect your personal information. Access is restricted to authorised personnel only, and your data is never shared with third parties without your consent. We adhere to strict privacy standards and comply with all relevant regulations to ensure your information remains safe and protected from unauthorised disclosure.

Yes, for large withdrawals and high-risk transactions, we implement additional security measures to provide extra protection against unauthorised or fraudulent activities.

We only offer USD accounts at the moment. We will be launching multi-currency accounts soon.

Please contact us via our Contact Us page. We will guide you through the steps to reset your account credentials.