Filter by category:
How do I contact SGB’s Customer Service?
Which operating systems support the use of the SGB mobile app?
What are the documents required to open a SGB Account?
What documents are acceptable as proof of address?
I have a different mobile number for work and personal purposes. Can I maintain different mobile numbers for my account?
How can I close my account?
How do I check on my transaction history?
How do I update my Fixed Deposit maturity instructions?
Why do I have a cooldown on certain transactions?
How do I change my Secure PIN?
Can I use the SGB app on more than one device?
What should I do if I do not receive an email or SMS OTP?
How will I receive notifications and alerts about my banking activities?
What product offerings does SGB have?
What is the estimated duration for the entire account opening process?
Is it possible to open a multi-currency account, and are there any additional requirements or benefits?
How do I sign up for a SGB account?
How do I change my app language?
How do I update my personal information (address, phone number, email) with SGB?
How do I activate Touch ID / Face ID?
Can I make an early withdrawal of the Fixed Deposit?
How long does it take for a recipient to receive the funds?
What is a Fixed Deposit?
I have submitted an interbank transfer request. What happens next?
Will I be notified for successful transactions performed on my account?
How do I update my transfer limit?
What should I do if there is an unauthorised action performed on my account?
How do I freeze account activities if I suspect fraudulent activities on my account?
What are the best practices for keeping my account safe?
How do you handle tax reporting?
Is the SGB identity verification process secure? Will my personal information be subject to any risk of disclosure?
Do you provide additional security measures for large withdrawals?
What is the account recovery process if I lose my SGB account credentials?
